Privacy Policy

We collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact us for support.

**Account Information:** When you register, we collect your name, email address, and password (stored encrypted).

**Usage Data:** We collect information about how you use our services, including the tools you use, files you process (temporarily), and actions you take on the platform.

**Payment Information:** If you subscribe to a paid plan, payment is processed by our third-party payment provider. We do not store your credit card details.

**Technical Data:** We automatically collect IP addresses, browser type, device identifiers, and cookies to improve service functionality and security.

We use the information we collect to:

*Provide, maintain, and improve our services

*Process transactions and send related information

*Send technical notices, security alerts, and support messages

*Respond to your comments and questions

*Monitor and analyze usage trends to improve user experience

*Detect, prevent, and address fraud and security issues

*Comply with legal obligations

Your privacy is our highest priority regarding file handling:

**Temporary Processing:** Files you upload are processed exclusively in memory or temporary storage and are never permanently stored without your explicit action.

**Auto-Deletion:** All uploaded and processed files are automatically and permanently deleted from our servers within 1 hour of processing.

**No Content Analysis:** We never analyze, index, or read the content of your files for any purpose other than performing the requested processing operation.

**Encryption:** All file transfers between your device and our servers use TLS 1.3 encryption.

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

**Service Providers:** We work with trusted third-party companies to provide our services (e.g., cloud infrastructure, payment processing, email delivery). These providers are contractually required to protect your data.

**Legal Requirements:** We may disclose information if required by law, court order, or governmental authority.

**Business Transfers:** In the event of a merger, acquisition, or sale of assets, user data may be transferred. We will notify you before any such transfer.

We use cookies and similar tracking technologies to:

*Keep you logged in between sessions

*Remember your preferences (e.g., dark/light mode)

*Analyze site traffic and usage patterns (via anonymous analytics)

*Display relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the service.

If you are located in the European Union, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you

Right to Rectification: Correct inaccurate or incomplete data

Right to Erasure: Request deletion of your personal data

Right to Portability: Receive your data in a machine-readable format

Right to Object: Object to certain processing of your data

Right to Restrict Processing: Request limitation of how we use your data

To exercise any of these rights, contact us at privacy@VisualDocs.app

We retain personal data for as long as your account is active or as needed to provide services. You may delete your account at any time, which will result in deletion of your profile and associated data within 30 days.

File processing logs are retained for up to 90 days for security and troubleshooting purposes, after which they are permanently deleted.

We implement industry-standard security measures including:

*AES-256 encryption for data at rest

*TLS 1.3 for data in transit

*Regular security audits and penetration testing

*Strict employee access controls and training

*Two-factor authentication for admin access

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. We will notify you of significant changes by sending an email to the address associated with your account or by displaying a prominent notice on our website.

We encourage you to review this policy periodically. Your continued use of VisualDocs after any changes constitutes your acceptance of the updated policy.